At Devon Gold, we are keen in upholding our reputation for our excellent customer service and professionalism when it comes to selling your scrap gold. With over 50 years of combined experience, we have listed a few key values and priorities in order to uphold this reputation. Our 5 company values are:

1. Quality – this is to ensure that we maintain the highest standards of customer satisfaction, alongside maintaining the quality of all the gold we sell.
2. Trust – We trust every customer which we have relations with, and we always strive to exceed any expectations they may have.
3. Reliability – We will always deliver our customer services and commitments to the highest standards and professionalism, as promised.
4. Consistency – All of our customers – trade or members of the public – always have the same consistent customer services and professionalism.
5. Performance – To always create a balanced performance to all of our customers wanting to either sell to us or buy from us.

These values may seem small; however they are vital to us and our business operations. They help ensure that all customers selling to us, or buying from us, have consistent professionalism and reliable customer service, whenever they visit us.

It is vital for any business to have a set of values, as it can lay down a foundation for the company and what their vision may be. At Devon Gold, our professional service is dedicated to helping people sell their unwanted gold, and then selling that gold to the general public or members of trade. We are renowned for paying the best prices for scrap gold in our region of Barnstaple and our company values give all of our customers the reassurance that we will offer the same standard to everybody.

One of our biggest missions here at Devon Gold is to uphold our customer satisfaction rates. For any business in the field, it is always important to keep the customer happy. The happier the customer – the better your business will be. How do we uphold our customer satisfaction rates though?

1. Firstly, we always follow our company values with each and every customer we serve.
2. We collect customer feedback on how we can improve. By understanding our customers and their needs, we know what they want and what we can do to help them.
3. Follow ups. We always follow up with every customer we sell to or buy from, to ensure that everything has run smoothly with the service we have provided. This is where we look for any improvements we may have to work on.

At Devon Gold, we buy a lot of scrap gold and metals, which is why we are so popular in our community, because we offer the prices! This reputation has come from customer feedback, which is why our reputation for the best prices and best standards of customer services is so pristine. For more information about us as a company, and the services/products we sell and buy, take a tour of our website today. Alternatively, come down to the shop!